HR Newsletter

The Inland Revenue Board of Malaysia (HASiL) will gradually mandate the use of
electronic services (e-Services) for services provided online through the
MyTax Portal starting from 1 September 2023. This is in line with government’s
digitalisation transformation for tax services and the commitment to improve
customer service.
The mandatory implementation of e-Services in stages is also one of HASiL’s efforts
in implementing the elements of Awareness, Education and Services (A.E.S.) in
serving customers. The LHDN officers will assist the taxpayers present at the HASiL
Service Counter in taxation matters as well as to help preparing the taxpayers to
fully utilize the e-Services by 01st January 2024.

The implementation of the mandatory use of e-Services is aimed to:

• Provide easy, secure and fast access to taxpayers in carrying out their tax affairs
  without having to attend HASiL’s office.
• Increase the level of efficiency of HASiL services to customers.

Currently, the E-Services that available are below:

• Registration of Tax Identification Number (TIN)
• Application of PIN No.
• Updating Information
• Advance Payment
• Submission of Return Forms, Taxation Documents & Instruments
• Application & Appeal